Refund & Returns
1. Eligibility:
• Returns are accepted within 30 days of purchase.
• Products must be unopened and in their original condition.
2. Non-Returnable Items:
• Opened or used products are not eligible for return or refund.
3. Refund Process:
• Refunds will be issued to the original payment method.
• Processing time: 5-10 business days after receiving the returned item.
4. Shipping:
• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
5. How to Initiate a Return:
• Contact our customer service team at info@thesobersocialbar.com.
• Provide order number and reason for return.
• Await return authorization and shipping instructions.
6. Damaged or Defective Products:
• Report within 48 hours of receipt.
• Provide photos of damage for our review.
• Replacements or refunds will be issued at our discretion.
7. Exceptions:
• Special offers or promotional items may have different return conditions.
We reserve the right to refuse returns that do not meet these criteria.